Refund policy

You have 20 days from the shipment date of your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, undamaged, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase. If the product does not meet these conditions, the return and refund will not be accepted.

To start a return, you can contact us at serovalinea@gmail.com. Please note that returns must be sent to the following address: Calle Londres 26 con Viladomat, Barcelona.

If your return is accepted, we will send you instructions on how and where to send your package. The customer is responsible for 100% of the return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any questions regarding returns at serovalinea@gmail.com.

Damages and Issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (for example, food, flowers, or plants), custom products (for example, special orders or personalized items), and personal care products (for example, beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and, once the return has been accepted, make a separate purchase for the new item.

14-Day European Union Cooling-Off Period

Notwithstanding the above, if the merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without having to provide any justification. As stated above, the item must be in the same condition in which you received it: unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically receive a full refund to your original payment method within 10 business days. Please remember that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at serovalinea@gmail.com.